Further Advice

High Value and Overseas Transactions
High value goods and overseas transactions should be treated with extreme caution. You should consider delivery through a courier company who can obtain a signature upon delivery.

Delivery
Usually goods ordered via the Internet will be delivered to the customer. In some cases, the customer may collect the goods in person. If the customer does collect the goods in person, you should obtain a signature and ask the customer to show the card used during the transaction. You should then process the transaction as a cardholder present transaction and refund the transaction placed through the Internet.


You may want to consider the following:

• Only deliver goods to the cardholder's permanent billing address.
• Avoid sending goods to hotels or guest houses.
• Only send goods by registered or recorded post or by a reputable courier. Insist on a signed and dated delivery note.
• Couriers should return goods if they are unable to deliver to the address specified.

Transaction receipt
You should always provide a receipt to your customer. The on screen receipt should be printable and preferably an email should be sent to your customer on completion of their order. If you are using VSP Form, Protx provides a facility to allow you to send an email to your customer upon completion of the transaction.

VSP Admin
You should use your VSP Admin area to examine your transactions on a regular basis. Protx display the results of: AVS, CV2, Verified by Visa, MasterCard SecureCode and VPDQ with The 3rd Man within your VSP Admin reports.